All orders must be placed through the website. Manual orders will not be accepted. The only payment method is by credit card on the website. No PayPal, money orders, checks, or purple ganons.
If a temporarily unavailable product has no date estimate, we have no estimate.
Except where stated on the product page, there will never be any preorders, waiting lists, or reservations on any products.
Shipping cost is determined by the contents in your shopping cart. Shipping options and prices are shown on the next screen after entering your shipping address. Bubble mailer shipping option means your item(s) will be shipped in a bubble mailer.
USA shipping through USPS, with delivery confirmation. Check the USPS site for estimated shipping times to your area.
Sales tax applies to purchases shipped to California.
Current period between order and USA shipment is 1-10 business days. This is an estimate, not a guarantee. Weekends are for family and running, not shipments or order production!
Shipping cost is determined by the contents in your shopping cart. Shipping options and prices are shown on the next screen after entering your shipping address.
International shipping is USPS. You will receive a shipping number when your order ships. Unless you choose the Express Mail option, this number IS NOT TRACKABLE. Check the USPS site for estimated shipping times to your area. Your country's customs can delay delivery for many weeks, sometimes even months!.
You are responsible for all import taxes and customs fees. Customs forms will not be forged, the exact value will be declared and nothing will be marked as a gift.
Due to German customs we no longer ship any packages to Germany. With the new VAT taxes the UK is likely next on this list.
Current period between order and international shipment is 1-10 business days. This is an estimate, not a guarantee. Weekends are for family and running, no shipments or order production!
All RetroZone USB products are standard USB HID gamepads and need no specific drivers. They use the generic USB drivers built into the operating system. Fully supported operating systems include WinXP, Win2k, Vista, Win7, MacOS9, and MacOSX. Unix/Linux based systems should work. DOS based systems (Win98, WinME) may work, but are not officially supported.
No drivers or calibration is needed. Simply plug in the controller and setup the emulator. If you want to use the controllers on emulators or games that do not support gamepads you can use programs like JoyToKey or USB Overdrive to use the gamepad as a keyboard.
Please contact support with your order number before shipping any products back.
We accept returns of undamaged products, opened or unopened, within 60 days from date of payment. Products do not need original packaging but must include all parts (like dust sleeves). There are no returns accepted on custom items.
Shipping will be covered for the return/exchange of defective items. Shipping is non refundable for the return of unwanted items. Your credit card will be refunded when the product arrives here safely.
Read all the FAQs, here and on the product page and product manual (if applicable) before contacting.
Is your order late? Check for delays! New product announcements and availabilities are also made on our social media pages.
Follow @retrousb on twitter or
retroUSB on Facebook for cool product updates, news, and pictures from new product development.
Email - Send mail to firstname.lastname@example.org. Please be patient waiting for a reply!
Address - Current office address:
1460 Maddux Dr
Redwood City, CA