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RetroZone


FAQ
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Ordering
All orders must be placed through the website. Manual orders will not be accepted. The only payment method is by credit card on the website. No PayPal, money orders, checks, or purple ganons. If a temporarily unavailable product has no date estimate, we have no estimate.

There will never be any preorders, waiting lists, or reservations on any products.




USA Shipping
Shipping cost is determined by the contents in your shopping cart. Use the Estimated Shipping link in your shopping cart to see the cost.

USA shipping is USPS, with delivery confirmation. Check the USPS site for estimated shipping times to your area.

Sales tax applies to purchases shipped to California.

Current period between order and USA shipment is 1-10 business days. This is an estimate, not a guarantee. Weekends are for family and running, no shipments or order production!



International Shipping
Shipping cost is determined by the contents in your shopping cart. Use the Estimated Shipping link in your shopping cart to see the cost.

International shipping is USPS. You will receive a shipping number when your order ships. Unless you choose the Express Mail option, this number IS NOT TRACKABLE. Check the USPS site for estimated shipping times to your area. Your country's customs can delay delivery for many weeks.

You are responsible for all import taxes and customs fees. Customs forms will not be forged, the exact value will be declared, and nothing will be marked as a gift.

Current period between order and international shipment is 1-10 business days. This is an estimate, not a guarantee. Weekends are for family and running, no shipments or order production!



Installation and Drivers for USB products
All RetroZone USB products are standard USB HID gamepads and need no specific drivers. They use the generic USB drivers built into the operating system. Fully supported operating systems include WinXP, Win2k, Vista, Win7, MacOS9, and MacOSX. Unix/Linux based systems should work. DOS based systems (Win98, WinME) may work, but are not officially supported.

No drivers or calibration is needed. Simply plug in the controller and setup the emulator. If you want to use the controllers on emulators or games that do not support gamepads you can use programs like JoyToKey or USB Overdrive to use the gamepad as a keyboard.



Return Policy
Please contact support with your order number before shipping any products back.

We accept returns of undamaged products, opened or unopened, within 60 days from date of payment. Products do not need original packaging but must include all parts (like dust sleeves). There are no returns accepted on custom items. If there is something wrong with the product then the shipping costs will be refunded, otherwise just the product cost will be refunded. Your credit card will be refunded when the product arrives here safely.



Contact
Read all the FAQ before contacting. Asking a question that is already answered here may not get a response. Contact outside of business hours (PST) or on weekends is less likely.

Site Updates - twitter @retrousb. Is your order late? Check for site delays here! New product announcements and availabilities are also made here.

Email - Send mail to support@retrousb.com. Emails are not answered by bunnyboy, please be patient waiting for a reply! You may also want to try an alternate address in case there are spam filter problems. Spam filled domains like hotmail.com are not likely to make it. If you do not get a reply within about a week, try sending from an alternate email address.

Address - New office address!
retroUSB, LLC
1460 Maddux Dr
Redwood City, CA
94061